Privacy Policy

 

Effective Date: April 1, 2020

 

1.  Intro / Overview

Top Precision Inc dba Gendrons Inc (Referred to as Gendrons) is committed to protecting the privacy and security of the information we collect and to being transparent about the ways in which we collect and use your information.

 

This Privacy Policy applies to your use of this website and services (including payment services) regardless of how you access or use these services, including accessing via mobile devices.

 

Gendrons acts as the data controller or data processor of your information. By using the website or our services, you acknowledge and agree that you have read, understand, and agree to be bound by this policy. If you do not agree with this Policy, do not access or use the website or our services. Wix.com and PayPal work as data processors on our site as well. Please read their Privacy Policies for more information at and .

 

If you have any questions about this Privacy Policy, please contact Gendrons at:  322 N Helena St., Spokane, WA 99202 USA, by using the contact us form, or by e-mailing us at customerservice@topprecision.com.

 

2.  The Short Version

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis. We only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us. We don’t sell it to third parties. We only use it as this Privacy Policy describes. No matter where you are, where you live, or what your citizenship is, we provide the same standard of privacy protection to all our users around the world - regardless of the country of origin or location.

 

Of course, the short version does not tell you everything, so please read on for more details.

 

3.  Collection of Information

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, telephone number, and email.

 

    Information you provide directly to us:

  • Contact Information, including name, alias, email address, telephone or mobile number, and address.

  • Commercial Information, including records of products or services purchased.

  • Transaction and Billing Data, including Bank account and payment card details (credit card number, expiration date, and credit card security code, where needed to complete a transaction), billing address, delivery address, signature, and transaction history.

  • Questions you submit to us via forms or email (e.g., support forms or sales forms).

  • Requests for customer support and technical assistance.

  • Your communications and dealings with us.

 

    Information we collect automatically:

  • Log Data: Like many site operators, we collect information that your browser sends whenever you visit our website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

  • Cookies:  Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

 

Without this information, we are not able to provide you with all the requested services and any differences in services are related to your information.

 

We may create aggregated, or de-identified, statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.  Aggregated or de-identified data is not subject to this Privacy Policy.

 

4.  Use of Information and Purpose of Data Processing

We use and otherwise process each of the categories of information identified above for the following business purposes:

 

  • To provide you with the information, products and services that you request from us; to provide the products and services that you have ordered to their recipients; to manage our relationship with you, including providing you with information, products and services that you request from us, and notifying you about changes to our terms or privacy policy.

  • To provide our Users with ongoing customer assistance and technical support.

  • To be able to contact our Visitors and Users with general or personalized service-related notices.

  • To improve our services and ensure that content is presented in the most relevant and effective manner for you and your devices; to administer our services; to keep our services, business, and users safe and secure; to comply with applicable laws and regulations; and to protect or exercise our legal rights or defend against legal claims.

  • Where needed to collect information under the terms of a contract we have with you. If you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. (For example, to provide you with goods or services). In this case, we may cancel a product or service you have with us.

  • To comply with any applicable laws and regulations.

5.  Communication

We may contact you to troubleshoot any problems with your order(s)/item(s), to request clarification on information, to provide you with tracking and updates on your order(s), to provide you with return label(s), to provide you with an estimate for a repair or other service related information, to resolve issues, or as otherwise necessary to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages (if customer has previously requested), and/or postal mail.

 

6.  Disclosure of Information

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

 

  • Authorized Service Providers:  We share your information with service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, shipping, security and performance monitoring, processing and fulfilling orders and transactions, verifying customer information, data hosting, auditing, and data processing (examples include Wix.com and PayPal).

  • Business Transfers:  We may disclose information in connection with a substantial corporate transaction, such as the sale of a website or business, a merger, consolidation, asset sale, initial public offering, or in the unlikely event of bankruptcy.

  • Legal purposes:  We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interest, safety, and security of Gendrons, our affiliates, users, or the public.

  • With your consent:  We may share information for any other purposes disclosed to you at the time we collect your information or with your consent.

 

If you access third party services, such as social media services and mobile platforms for in-app purchases (Wix.com, and PayPal) through our services, they may be able to collect information about you including information about your activity on the services, and they may notify your connections on the third party services about your use of the site, in accordance with their own privacy policies.

 

If you choose to engage in public activities on our site, you should be aware that any information you share there can be read, collected, or used by other users of these areas. You should use caution in disclosing information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

 

Gendrons does not, and will not sell your information to third parties. Gendrons does permit third parties to collect the information described above through our site and discloses such information with third parties for business purposes as described in this Privacy Policy, including but not limited to: providing advertising on our site and elsewhere based on user’s online activities over time and across different sites, services, and devices (so-called “interest-based advertising”). The information practices of these third parties are not covered by this Privacy Policy.

 

For more information on their privacy policies, see Wix.com and PayPal.

 

7.  Advertising, Cookies and Similar Technologies

When you use our site, we and our third party advertising partners (including advertising networks and exchanges, Internet service providers, data analytics providers, operating systems and platforms, social networks, and entities that may sell data) use cookies, pixel tags, local storage, and other similar technologies (collectively, “cookies”) to collect information from your browser or device. By using our site, you consent to our use of cookies and similar technologies.

 

The following types of cookies may be used on our site:

  • Essential cookies:  These cookies are essential to enable you to browse our site and use certain features. Disabling them may prevent you from using certain parts of our site. Without these cookies, certain services such as enabling you to use the shopping cart with our site cannot be provided. These cookies also help keep our site safe and secure.

  • Preference cookies:  These cookies store information such as your preferred country and language selection, and website preference. Without these cookies, our site may not be able to remember certain choices you have previously made. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.

  • Performance cookies:  These collect information about how you use our site, such as which pages you visit regularly. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.

  • Content / Advertising cookies:  These cookies gather information about your use of our site so we may improve your experience and provide you with more relevant content and advertising on our site and elsewhere online and across your devices. They are also used to gather feedback on customer satisfaction surveys. They remember that you visited our site and help us understand usage of our site. Some of these cookies are from third parties that collect information about your use of our site in order to provide advertising (on our site and elsewhere, across your different devices) based on your online activities (so-called “interest-based advertising”) on our site and elsewhere online, across your different devices. (Such as Google Analytics) We do not control the privacy practices of theses third parties, and their practices are not covered by this Privacy Policy.

 

If you do not want us to process your data anymore, please contact us at Gendrons at:  322 N Helena St., Spokane, WA 99202 USA, by using the contact us form, or by e-mailing us at customerservice@topprecision.com.

 

Do-Not-Track Signals and Similar Mechanisms

Some mobile and web browsers transmit ‘do-not-track’ signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they are even aware of them. We currently do not take action in response to these signals.

 

8.  International Transfers

By using our site and providing us with information you understand and agree that we may transfer and store your information on servers located outside your resident jurisdiction. To the extent that you are a resident of a country other than the United States of America, you consent to the transfer of such data to the United States of America for processing by us in accordance with this Privacy Policy.

 

9.  Children

We do not knowingly collect or sell any information from children.

 

10. Data Retention, Security and Integrity

Information will be retained for only so long as necessary for the purposes set out above, in accordance with applicable laws. Subsequently, we will delete your personal data in accordance with our policy or take steps to render the data anonymous, unless legally obligated to keep your personal data longer (for tax, accounting, or auditing purposes). In Europe, the retention periods are generally between 6 and 10 years (for contracts, notifications, and business letters). As far as legally permissible, we restrict the processing of your data instead of deleting it (by restricting access to it). This applies in particular to cases where we may need the data for the execution of the contract or for the assertion of or defense against legal claims. In these cases, the duration or the restriction of processing depends on the respective statutory limitation or retention periods. The data will be deleted after the relevant limitation or retention periods have expired.

 

We maintain reasonable security measures to safeguard information from loss, theft interference, misuse, unauthorized access, disclosure, alteration, or destruction. We also maintain reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure, accurate, complete, or current.

 

Our Company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standard set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, check out Wix.com’s privacy policy & PayPal’s privacy policy.

 

Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting any information they collect.

11. Changes to the Privacy Policy

We may modify this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit our site to stay informed of our privacy practices. If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.

 

12. Rights as a Data Subject

Subject to possible restrictions under national law, as a data subject, you have the right to access, rectification, erasure, restriction of processing, and data portability with regard to your personal data. In addition, you can withdraw your consent and object to our processing of your personal data on the basis of legitimate interest.

 

13. Contact Information

Gendrons is located at:  322 N Helena St., Spokane, WA 99202 USA. If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy please contact us at customerservice@topprecision.com or by using the contact us form.